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What do I get when I order a kite from Focus Kite DesignsWhen you order from Focus Kite Designs you get a custom kite that is built for YOU. Each kite is 100% hand built in Wilmington NC. When you order we will contact you to make sure all details are correct for your kite. When we are ready to start your order, we will setup a kickoff call to chat and discuss any details. Once we start you will receive photos and videos of the build process. Once complete you kite will be hand signed, specially packaged, and shipped to the address you direct us to ship it. Once you have your kite, we will be here for any questions you might have. We will be sure to follow up with you after delivers to make sure the kite meets your expectation.
How long does it take for my order to be completed and shipped?How long it takes to complete your order will depend on how many orders are ahead of yours. We are a small operation, and we build kites in the order they come in. We also have full time day jobs to support our kite building passion and a family, so we balance our orders with those demands. We make every effort to be transparent about order times when possible and ask our clients to be understanding of the time it takes to build our kites.
How do I pick my custom colors and get them to you for my order?All of our kites have colorizers available at www.kitepaint.com. You can experiment with different combinations and even save your creations to review. If you create an account and save your design you can easily share it with us via email and download your design for reference.
How do I pay for my order?Focus Kite Designs is a small Core business. Therefore, we want to work directly with you on payment. How does that work? Decide what product(s) you want and add them to your cart Go through the checkout process on our website You will not be asked for a credit card during checkout Once you finish checking out, the order will be sent to us. We will review the order and connect with you for payment Our normal payment method is PayPal. We will send you a PayPal invoice for payment Don’t have PayPal? Don’t worry. We will work with you to find a payment method that works for both you and Focus. If you are ordering a Custom Kite, we will confirm colors after the order is placed but before payment is made. Questions about this process? Hit us up at firstname.lastname@example.org
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